HANDLING GUIDELINES FOR THE SUSPENSION OF MNL-LHR FLIGHTS

15/03/2021

In view of ongoing tightened travel protocols and entry restrictions, PAL are continuing the suspension of flights to and from London into the second quarter of 2021.

In view of ongoing tightened travel protocols and entry restrictions, we are continuing the suspension of our flights to and from London into the second quarter of 2021. PAL will make the appropriate announcements in due course as developments unfold.
The following guidelines shall apply to all passengers holding tickets with confirmed bookings on the cancelled flights to/from London (LHR) PR720/721 effective 28 March 2021 until 31 May 2021.
? Option to convert the full unused value of the refundable or nonrefundable ticket into Travel Voucher (EMD) until 31 March 2021, including TSC (Ticketing Service Charge). Refer to travel voucher procedures.
? Option to refund unused values of the tickets whether on restricted or unrestricted fare shall be allowed without penalties. Ticketing Service Charge (TSC) is refundable.
? Electronic Miscellaneous Documents (EMD) that are issued for ancillaries such as CESS, FESS and prepaid baggage may be refunded.